When we reached out to the company Monday, their PR representative would only send us a canned response they'd dropped into their customer forum: "We would like to clarify our policy on this topic. She's still waiting on her replacement Kindle, but in the meantime has access to her library through the Kindle iOS app on her iPad.īut Amazon doesn't get off the hook so easily. Now just to spoil the story, I'll skip to the happy ending for Nygaard: After taking her story public, Amazon saw the error of their ways and restored her Kindle library. Per our Conditions of Use which state in part: .uk and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.Please know that any attempt to open a new account will meet with the same action. Instead, Murphy would only pass on this shrilly authoritarian boilerplate: What other account? Murphy wouldn't share that, either. A man named Michael Murphy with Amazon UK's "Executive Customer Relations" told Nygaard her account had been determined to be "directly related to another which has been previously closed for abuse of our policies." Which policies? He wouldn't say. That's when things took a Kafkaesque turn ( as documented by her friend, Martin Bekkelund, on his blog). Those friendly phone-based customer support folks couldn't access Nygaard's account either, and she was passed on to "account specialists" who only communicated via email. Nygaard was pleased with Amazon's prompt service, she told us, even though this was her second Kindle to fall victim to "stripes" on the ePaper screen.īut when Nygaard attempted to log into her Amazon account the next day, her account was suspended - and with it access to her library of 43 books. (I live in Norway, but have a friend who lives in London.)" They could only ship the replacement to UK because it was originally purchased there, and I told them I would find an address the next day. "Someone immediately found the Kindle in the system and told me they would replace it free of charge. Many public libraries have catalogs of library books that are available for free download."Two weeks ago my Kindle started showing stripes on the screen and I contacted Amazon support," Nygaard told NBC News. The app lets you connect your library card and read books that your local library has on its shelves. This is a great option for finding free e-books for users with Samsung tablets or iPads. Libby is an app developed by OverDrive that's available on Android and iPhone. This feature makes over a thousand books available for borrowing at no extra cost. Beyond the free books available to everyone in the Amazon store, Prime members have access to a service known as Prime Reading. The Kindle library has a surprising amount of free e-books available. One of the best places to start is at the source. Below are the two best ways to find free e-books for the Amazon Kindle. Other times it takes downloading an app from Apple or Android to find the book you want. Sometimes it's as simple as contacting a self-published author looking to grow their brand. There are plenty of options for finding and downloading free e-books for your Kindle. The downside is that the text will likely be small, and you can't alter it. The first option is to send it like a Mobi file using the above steps, which retains all the formatting and graphics of the original PDF. You have two options for importing PDF files to your Kindle. How to import e-books (PDF) to your Kindle using email Make sure your Kindle has a Wi-Fi connection for this final piece.
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